Public transit is important to many communities, connecting people to jobs, schools, and leisure activities. It's no secret that VTA plays a crucial role in keeping Silicon Valley moving. What we really want to understand is the experiences of our riders. From understanding how, when, and why people use VTA services to gauging opinions and suggestions for improvement, this research aims to inform VTA's decisions and enhance service quality.
VTA is reaching out through various channels to ensure maximum participation. Whether it's through emails, the VTA website, social media, physical signage, or even in-person interviews at VTA stops and stations, we're making it easy for you to have your say.
Participating in this study is quick and easy. The online survey will take less than 10 minutes to complete. If you prefer to participate over the phone, it might take a few minutes longer, but your time investment will make a meaningful impact. The study is available not only in English but also in Spanish, Vietnamese, Traditional Chinese, and Simplified Chinese. This study aims to capture a diverse range of voices to ensure that everyone's needs and experiences are accounted for.
To show our gratitude for your participation, you can enter to win one of five $200 Visa gift cards.
In the intricate web of public transit, every opinion shapes the journey ahead. By participating in this study, you're not just sharing your experiences; you're influencing the future of VTA services for yourself and your community. So, seize the opportunity to make your voice heard. Your insights can pave the way for a smoother, more efficient, and more inclusive public transit experience for all. Together, let's navigate towards a brighter transportation future.
You can participate online at vtasurvey.com or call (888) 421-2677 to request a phone version of the survey.
Your input will be used for research purposes only. If you have any questions about this research, please consult the FAQ page.
*You must be at least 18 years old to participate. To enter the drawing without taking the survey, send a postcard with your name, mailing address, and phone number to 2001 Broadway Suite 110, Oakland, CA 94612. Limit one entry per person.
