light-rail
Green Line
Accessibility
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Americans with Disabilities Act (ADA)
VTA is committed to providing safe, reliable and convenient bus and light rail service that is accessible to persons with disabilities.
The Americans with Disabilities Act of 1990 (ADA) {42 U.S.C. Section 12101 et seq., Stats 327} protects against discrimination based on physical, cognitive, visual or perceived disabilities.
Recognizing the importance and value of all people in America’s society, the ADA protects the access of all people to public services including transportation and employment opportunities.
What the ADA Requires of VTA Transportation Services
VTA’s services must be accessible to people with disabilities consistent with specific guidelines as set forth in the ADA regulations.
- Transit buses, light rail vehicles, and transit facilities must accommodate people with disabilities by incorporating design elements that improve transit usability.
- People who use wheelchairs must be able to board buses and light rail vehicles, and effectively use transit facilities to access these services. This requires lifts, ramps and other station or bus stop design features that enable access to the transit services. Bus and light rail operators are also required to provide assistance to people who choose to use such boarding devices.
- Announcing key destinations, bus stops and light rail stations is required to better orient and assist people with visual disabilities.
For more information about accessible features of VTA’s Bus and Light Rail services, contact us at:
VTA Customer Service
3331 North First Street, Building B
San Jose, CA 95134-1906
Telephone: (408) 321-2300
TTY Only (408) 321-2330
Email: customer.service@vta.org
VTA ADA Policies
- Regular maintenance and prompt repair of accessibility equipment
- Providing assistance with boarding
- Providing alternative transportation if a passenger cannot be boarded because of failure of accessibility equipment
- Service animals aboard bus and light rail vehicles
- Operator training
- Buses and light rail vehicles are equipped to announce and display the next stop
- Personal care attendants
- Mobility device securement policy
- ADA complementary paratransit service provision
- Reasonable accommodation policy
For More Information About the ADA
Contact the U.S. Department of Justice (DOJ) or call the DOJ ADA Information Line:
Telephone: (800) 514-0301
Hearing Impaired (TTY only): (800) 514-0383
| Español | 广州话 | Tiếng Việt | 한국어 | Tagalog |
Americans with Disabilities Act (ADA)
VTA is committed to providing safe, reliable and convenient bus and light rail service that is accessible to persons with disabilities.
The Americans with Disabilities Act of 1990 (ADA) {42 U.S.C. Section 12101 et seq., Stats 327} protects against discrimination based on physical, cognitive, visual or perceived disabilities.
Recognizing the importance and value of all people in America’s society, the ADA protects the access of all people to public services including transportation and employment opportunities.
What the ADA Requires of VTA Transportation Services
VTA’s services must be accessible to people with disabilities consistent with specific guidelines as set forth in the ADA regulations.
- Transit buses, light rail vehicles, and transit facilities must accommodate people with disabilities by incorporating design elements that improve transit usability.
- People who use wheelchairs must be able to board buses and light rail vehicles, and effectively use transit facilities to access these services. This requires lifts, ramps and other station or bus stop design features that enable access to the transit services. Bus and light rail operators are also required to provide assistance to people who choose to use such boarding devices.
- Announcing key destinations, bus stops and light rail stations is required to better orient and assist people with visual disabilities.
For more information about accessible features of VTA’s Bus and Light Rail services, contact us at:
VTA Customer Service
3331 North First Street, Building B
San Jose, CA 95134-1906
Telephone: (408) 321-2300
TTY Only (408) 321-2330
Email: customer.service@vta.org
VTA ADA Policies
- Regular maintenance and prompt repair of accessibility equipment
- Providing assistance with boarding
- Providing alternative transportation if a passenger cannot be boarded because of failure of accessibility equipment
- Service animals aboard bus and light rail vehicles
- Operator training
- Buses and light rail vehicles are equipped to announce and display the next stop
- Personal care attendants
- Mobility device securement policy
- ADA complementary paratransit service provision
- Reasonable accommodation policy
For More Information About the ADA
Contact the U.S. Department of Justice (DOJ) or call the DOJ ADA Information Line:
Telephone: (800) 514-0301
Hearing Impaired (TTY only): (800) 514-0383