| Español | 广州话 | Tiếng Việt | 한국어 | Tagalog |
VTA's Language Access Plan (LAP) is used in conjunction with the Public Participation Plan as guidance on how to communicate most effectively with its customers, assist VTA staff in conducting outreach to individuals who are Limited English Proficient (see definition below), and soliciting feedback from the community on a continual basis. The information provided in this plan includes:
- What languages are currently spoken most frequently in VTA's service area,
- Which VTA services are utilized most often,
- How VTA customers get information about public transportation, and
- If customers experience any barriers to accessing VTA services.
Definition of Limited English Proficient (LEP) persons: Individuals whose primary language is other than English and who have a limited ability to read, write, speak, and/or understand English. People who reported to the U.S. Census that they speak English less than very well, not well, or not at all are considered LEP persons.
If you would like to request this information in another language, please contact the Accessibility, Civil Rights, and Equity Department at 408-952-8901 or email us at acrecomplaints@vta.org.
Please access the executive summary of the Language Access Plan for more information.
Executive Summary LAP - 中文 (Chinese)
Executive Summary LAP - 한국어 (Korean)
Executive Summary LAP - Español (Spanish)
| Español | 广州话 | Tiếng Việt | 한국어 | Tagalog |
VTA's Language Access Plan (LAP) is used in conjunction with the Public Participation Plan as guidance on how to communicate most effectively with its customers, assist VTA staff in conducting outreach to individuals who are Limited English Proficient (see definition below), and soliciting feedback from the community on a continual basis. The information provided in this plan includes:
- What languages are currently spoken most frequently in VTA's service area,
- Which VTA services are utilized most often,
- How VTA customers get information about public transportation, and
- If customers experience any barriers to accessing VTA services.
Definition of Limited English Proficient (LEP) persons: Individuals whose primary language is other than English and who have a limited ability to read, write, speak, and/or understand English. People who reported to the U.S. Census that they speak English less than very well, not well, or not at all are considered LEP persons.
If you would like to request this information in another language, please contact the Accessibility, Civil Rights, and Equity Department at 408-952-8901 or email us at acrecomplaints@vta.org.
Please access the executive summary of the Language Access Plan for more information.
Executive Summary LAP - 中文 (Chinese)
Executive Summary LAP - 한국어 (Korean)
Executive Summary LAP - Español (Spanish)